Welcome to the BabyHaven Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
Handling time: 1–3 business days
Transit time: 9–13 business days
Estimated delivery time: 10–16 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Canada. For more information, please check our Shipping Policy.
Question #3: Where is BabyHaven Co located?
Answer: BabyHaven Co is a Canada-based baby essentials brand. We proudly offer a carefully selected range of safe and comfortable products for newborns and toddlers, with shipping available exclusively within Canada.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 60 days. For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. You have 60 days to return items as long as they are unworn, unwashed, and in their original condition with all tags and packaging. For complete details, please visit our Return & Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 5–10 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 60-day warranty on all purchases. If your product shows a defect (e.g., broken seams, faulty zippers), we will replace it or issue a refund free of charge.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@babyhavenshop.com.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within Canada.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy.
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Store Name: BabyHaven
Address: 99 East Rd, London N1 6AQ, United Kingdom
Email: support@babyhavenshop.com
Phone: + 44 7727 881610
Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1-2 business days.
How can I get in contact with you?
A: We handle customer service through Facebook Messenger and email. Visit our Facebook Page to open up a chat with us on Facebook messenger, or send us an email at support@babyhavenshop.com with any questions or concerns that you may have.